Support

We work with distributors worldwide to facilitate the logistic process. Please contact the authorized distributor in your area for prices, lead times, and placing your order. Go to find distributor and you will find your local distributor. Orders from the US can be placed in our webshop or send them to orders-us@hycultbiotech.com.

Product availability and lead times can be confirmed through your local distributor or by contacting our support team.

Certificates of Analysis and other batch-related documents can be requested through our contact form. General Certicates of Analysis can be found on each of the product pages at the download section.

You are welcome to contact our support team. We aim to reply within 24 hours on business days.

We offer volume discounts starting from 10 units of the same catalog item. We also offer antibodies in larger bulk sizes starting from 1 mg. In case you would like to receive pricing for a higher volume please contact us or your local distributor.

Hycult Biotech mainly works with FedEx as most shipments are dispatched using FedEx Express. Distributors may decide to work with other freight forwarders depending on preference, local circumstances or geographic conditions. Products are shipped under Ex Works conditions.

If a product is shipped under ambient conditions this does not have any influence on the product. Once the products have been received we advise to store them under the recommended storage conditions. There are some exceptions as we do have some products (e.g. complement proteins) that are shipped using dry ice.